Email:support@myafricacaribbean.com or Call us on 02038185808 or WhatsApp Us on 00447459316224

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FAQ'S

WHEN WILL MY ORDER SHIP?

Within the UK, expect your item within 1 business working day of purchase and 2-3 days outside UK.  We deliver Monday -  Friday,  No Shipping on Weekends and Bank Holidays. We will send you an email or text when your order ships or you can request your tracking number or any information via email: support@myafricacaribbean.com

DO YOU SHIP ON WEEKENDS?

No, we only ship on Monday to Friday however deliveries can happen on weekends depending on the courier service we use at the time. So for example, if you place an order Monday, it will be processed and shipped by Tuesday then delivered the next day depending on the shipping method you chose at checkout however any order placed on the weekend will be fulfilled and shipped on the following Monday.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to support@myafricacaribbean.com, and we will gladly refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via DHL, Royal Mail, Fedex, UPS not USPS.

DO YOU OFFER BULK PRICING?

We offer bulk pricing on a very limited basis. Please email support@myafricacaribbean.com if you are interested in buying in bulk or call us on 02038185808

 

WHAT CARRIER DO YOUR ORDERS SHIP?

Most orders are shipped via DPD courier services.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, etc.

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

Email: support@myafricacaribbean.com

Phone: 02038185808

Whatsapp: 07459316224

 

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