Why is the Shipping Cost Higher Than Expected?
You've raised a valid question, and there are several reasons why our shipping costs might appear higher than expected.
Firstly, the shipment of perishable items poses challenges, and currently, we have limited options in selecting courier companies willing to handle nationwide deliveries for such goods. As a result, we are reliant on a single courier service capable of providing this specialized service.
Secondly, we take great care and invest significant effort and materials to ensure that each order is meticulously packaged. Our dedicated team works tirelessly to guarantee that your order reaches you in perfect condition.
Let me walk you through our order processing procedure:
When an order is received, two key individuals play essential roles: the Picker and the Packer.
The Picker is responsible for selecting all the items required for the order from our warehouse. These items can be retrieved from our freezer, fridge, or dry goods store. Once the items are collected, the Picker assembles the order.
Next, the Packer takes over and thoroughly checks each item against the packaging slip. They pay close attention to the quality of each item, examining factors such as fruit blemishes, dents in tins, and expiry dates.
Once the items pass the rigorous quality checks, they are categorized into three groups: Frozen, Chilled, or Ambient products.
Regarding our packaging materials, we utilize a variety of options based on the specific product category:
Frozen Goods: Currently, these items require poly boxes, but we actively seek more eco-friendly alternatives. They are accompanied by recyclable ice packs and dry ice, ensuring they stay at a temperature of -63 degrees during transit.
Chilled Products: These items are carefully wrapped in special air-filled recyclable paper, alongside recyclable gel packs, effectively creating a temperature-controlled environment similar to a refrigerator.
Ambient Products: Generally, these products do not require any special packaging. For instance, items in glass containers are wrapped securely with padded paper or bubble wrap if necessary.
We make a conscious effort to recycle the packaging materials we receive from our suppliers, ensuring that nothing goes to waste.
Now, let's talk about the time it takes to package an order:
The duration varies depending on the nature of the items and the required materials for secure and safe travel. For instance, packaging an ambient order may take about a minute and a half, while a mixed order could take up to half an hour. On average:
- Packaging 5+ items from various categories typically takes 8-10 minutes.
- Packaging 10+ items from various categories generally takes 15-20 minutes.
- Packaging 15+ items from various categories usually takes 20-30 minutes.
Our average packing time tends to be around 16 minutes.
We hope this explanation sheds light on why shipping costs might seem higher, as we prioritize quality, care, and the safe delivery of our perishable products to your doorstep.